Frequently Asked Questions
Find answers to common questions about NudgeBox services, features, pricing, and support
General Questions
NudgeBox is a comprehensive messaging platform that allows businesses to send bulk SMS, WhatsApp messages, and emails at scale. We provide enterprise-grade reliability, compliance, and analytics for all your messaging needs.
NudgeBox is designed for businesses of all sizes - from startups to enterprises. Whether you need to send OTPs, marketing campaigns, customer notifications, or alerts, NudgeBox has a plan for you.
No! You can start with our free plans (depending on the specific service) without providing a credit card. When you're ready to scale, you can upgrade to a paid tier.
Contract and minimum commitment terms are based on your specific subscribed plan.
NudgeBox currently operates exclusively in India.
DLT & Compliance
DLT (Distributed Ledger Technology) is mandatory for bulk SMS in India. All SMS messages must be registered with the telecom regulatory authority and tracked on the DLT system. NudgeBox is 100% DLT compliant and handles all registration for you.
We handle all DLT registration on your behalf. When you set up your account, we register your entity, templates, and headers on the DLT system. This process typically takes 24-48 hours, and our team guides you through every step.
DLT-approved templates are message templates registered with the telecom authority. You can only send templated messages using these approved templates. Custom message text is allowed only for OTP and transactional messages.
NDNC (National Do Not Call) is a registry of users who don't want to receive promotional SMS. NudgeBox automatically filters against NDNC for promotional messages. Transactional and OTP messages are excluded from NDNC restrictions.
WhatsApp Business Messaging
WhatsApp Business API is specifically designed for businesses to send templated, transactional, and promotional messages at scale. It requires official approval from WhatsApp and offers features like rich media support, template management, and detailed analytics.
WhatsApp approval typically takes 2-7 days from submission. We handle the entire submission process and keep you updated. During the review period, you can prepare your integration.
Yes, but only using pre-approved marketing templates. Each template must be approved by WhatsApp before you can send messages using it. The approval process typically takes 24 hours.
You can send: (1) Transactional messages (OTPs, confirmations), (2) Marketing messages (promotions, offers), and (3) Utility messages (account updates, notifications). All must use approved templates.
Yes! WhatsApp Business API supports rich media including images, videos, documents, and audio files. Media support allows for more engaging customer communications.
Delivery & Performance
SMS messages are typically delivered within 1-5 seconds. WhatsApp messages deliver within 1-2 seconds. Email typically delivers within 5-10 seconds. Actual delivery speed may vary based on carrier and recipient network.
Our SMS delivery success rate is 99%+ with major Indian carriers. We maintain redundant connections with all telecom providers to ensure maximum deliverability. WhatsApp delivery rate is 98%+ and Email is 95%+.
Starter plans: 99.5% uptime, Business plans: 99.9% uptime, Enterprise plans: 99.95% uptime. We have redundant infrastructure across multiple data centers to ensure your messages are always delivered.
Yes! You can schedule messages to be sent at specific times or dates. You can also set up recurring campaigns and automate message delivery based on customer actions.
Yes. All plans include delivery reports showing which messages were delivered, pending, or failed. Business and Enterprise plans have advanced real-time reports and webhook notifications.
Pricing & Billing
We offer fixed monthly plans with included message quotas for SMS, WhatsApp, and Email. If you exceed your limit, you can purchase additional credits at our volume-based pricing. No hidden charges or setup fees.
There are no monthly limits that you can exceed. All message limits and validities are strictly based on the specific plan you have subscribed to.
No, currently subscribed plans cannot be changed or modified before they expire.
We accept credit cards (Visa, Mastercard, Amex), bank transfers, UPI, and other digital payment methods. Invoice-based billing is available for Enterprise customers.
Support & Account
We provide dedicated email support for our customers during standard business hours. Please note that we do not offer 24/7 support.
Starter: 24 hours, Business: 4 hours, Enterprise: 1 hour. We also monitor system status continuously and alert Enterprise customers of any issues.
Yes! We provide comprehensive REST API documentation. We do not provide language-specific SDKs, but our simple APIs can be easily consumed using any programming language.
Yes. You can export all your data including contact lists, campaign reports, and delivery statistics in CSV or JSON format. You can do this anytime through your dashboard.
Yes! Depending on the specific service, we offer free plans to get you started. Contact our sales team for more information.
Ready to Transform Your Messaging?
Start sending messages today. No credit card required.