Refund & Cancellation Policy

1. Prepaid Services

All NudgeBox subscription plans and services are strictly prepaid. Advance payment is required to activate and use any of our messaging services (Bulk SMS, WhatsApp, Email, and APIs).

2. No Refund Policy

Because our services are strictly prepaid and involve immediate digital resource provisioning, we do not provide any kind of refund once a payment has been made.

By purchasing a NudgeBox subscription or topping up your balance, you acknowledge and agree that your payment is non-refundable under any circumstances. We do not offer refunds for:

• Unused messaging quota or credits.
• Mid-month or mid-year account cancellations.
• Accidental purchases or failure to utilize the platform.

3. Account Cancellation

You may cancel your NudgeBox subscription at any time to prevent future automated billing. Cancellations can be managed directly through your account dashboard or by contacting our support team at support@technocraftsoftware.com.

Once you cancel your subscription, your account will remain active until the end of your current prepaid billing period. We will not charge you for the next billing cycle.

4. Plan Downgrades

If you choose to downgrade your plan, the new lower rate will take effect at the start of your next billing cycle. We do not issue partial refunds or credits for the price difference of the remaining time in your current prepaid cycle.

5. Contacting Us

If you have any questions about this policy before making a payment, please contact us at support@technocraftsoftware.com. We are happy to clarify any doubts to ensure you are confident in your purchase.