Terms & Conditions

Last Updated: January 2024

1. Introduction

NudgeBox Technologies Pvt. Ltd. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our bulk SMS, WhatsApp, and email messaging platform.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email, phone, company name, address
• Billing Information: Payment details, invoices, transaction history
• Usage Data: API calls, message content, delivery reports, analytics
• Customer Data: Phone numbers and information of your end customers (you are responsible for obtaining consent)
• Technical Data: IP address, browser type, device information, cookies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related communications
• Send service updates and support messages
• Comply with DLT and regulatory requirements
• Analyze usage patterns to improve our platform
• Prevent fraudulent activity and ensure security
• Send marketing communications (with your consent)

4. Data Protection & Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Secure data centers with multiple backups
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• GDPR and compliance monitoring

5. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data only in these circumstances:

• With service providers who assist in our operations (telecom carriers, payment processors)
• For legal compliance with court orders or government requests
• To protect against fraud or security threats
• In case of business transfer or merger (with notice)

6. Your Rights

Under GDPR and applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact us at privacy@nudgebox.com

7. Cookie Policy

We use cookies to enhance your experience. You can control cookies through your browser settings. We use both session and persistent cookies for functionality and analytics.

8. Data Retention

We retain your data as long as your account is active or as needed for legal compliance. You can request deletion of your account and data, which will be permanently removed within 30 days.

9. Customer Data (End User Information)

When you use our services to send messages, you are responsible for:

• Obtaining proper consent from recipients before sending messages
• Complying with anti-spam laws and regulations
• Maintaining accurate and lawful customer lists
• Honoring opt-out requests

We process customer data only as your data processor and on your instructions. Your customers' data is your responsibility.

10. International Data Transfers

Your data is primarily stored in India. If you're in the EU, we use appropriate safeguards including Standard Contractual Clauses for any international transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

13. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or prominent notice on our website. Your continued use constitutes acceptance of updated terms.

14. Contact Us

For privacy concerns or to exercise your rights, contact:

This privacy policy is subject to our Terms of Service. In case of conflict, the terms more protective of user privacy will apply.